Terms & Conditions

Last Updated: 9th January 2026

Important: Please read these Terms and Conditions carefully before using our services. By engaging Chelsea Property Services, you agree to be bound by these terms.

1. Definitions and Interpretation

1.1 Definitions

In these Terms and Conditions:

• “Company”, “we”, “us”, “our” refers to Chelsea Property Services, trading as Chelsea Property & Maintenance Limited, a company registered in England and Wales.
• “Client”, “you”, “your” refers to the individual or organization engaging our services.
• “Services” means the property renovation, maintenance, refurbishment, and related services we provide.
• “Property” means the building or premises where Services are to be performed.
• “Quote” means the written estimate provided for Services.
• “Contract” means the agreement formed when you accept our Quote.
• “Website” means chelseapropertyservices.co.uk

2. Application of Terms

2.1 Agreement

These Terms and Conditions apply to all services provided by Chelsea Property Services. By requesting a quote, accepting our services, or making payment, you agree to be bound by these terms.

2.2 Variations

Any variations to these terms must be agreed in writing. Our written confirmation will take precedence over any verbal discussions.

2.3 Entire Agreement

These Terms, together with our Quote and any written agreements, constitute the entire agreement between the parties.

3. Services

3.1 Scope of Services

We provide the following services:

• End-of-tenancy refurbishments
• Void period turnarounds
• Planned and reactive property maintenance
• Full property renovations
• Related construction and refurbishment services

3.2 Service Provision

We will:

• Provide Services with reasonable skill and care
• Use qualified and experienced personnel
• Complete work within agreed timescales (subject to clause 3.4)
• Comply with relevant building regulations and standards
• Maintain appropriate insurance coverage

3.3 Service Standards

All work will be carried out to professional industry standards and in accordance with current UK building regulations where applicable.

3.4 Delays

We are not liable for delays caused by:

• Factors beyond our reasonable control (force majeure)
• Client-caused delays or changes
• Access issues to the Property
• Discovery of unforeseen conditions
• Third-party delays (suppliers, subcontractors, utilities)
• Adverse weather conditions

4. Quotations and Pricing

4.1 Quotes

All quotes are:

• Valid for 30 days from the date of issue unless otherwise stated
• Based on information provided by the Client
• Subject to site inspection and confirmation
• Exclusive of VAT unless stated otherwise

4.2 Price Variations

Prices may be subject to variation if:

• The Client requests changes to the scope of work
• Unforeseen conditions are discovered
• Access or site conditions differ from those described
• There are significant material price increases beyond our control
• Additional work is required to comply with regulations

We will notify you of any price variations before proceeding with additional work.

4.3 Additional Work

Any work outside the agreed scope will be charged separately at our standard rates unless otherwise agreed in writing.

5. Payment Terms

5.1 Payment Schedule

Unless otherwise agreed in writing:

• Small projects (under £5,000): 50% deposit, 50% on completion
• Medium projects (£5,000-£20,000): 30% deposit, 40% at midpoint, 30% on completion
• Large projects (over £20,000): Staged payments as agreed in contract

5.2 Payment Methods

We accept payment by:

• Bank transfer (BACS)
• Credit/debit card
• Cheque (subject to clearance)

5.3 Payment Due Date

Invoices are due within 14 days of the invoice date unless otherwise stated. Deposits are due before work commences.

5.4 Late Payment

We reserve the right to:

• Charge interest on overdue amounts at 8% above the Bank of England base rate per annum
• Suspend work until payment is received
• Recover debt collection costs
• Exercise a lien over materials or property

5.5 Retention

For larger projects, a retention amount (typically 5-10%) may be held for an agreed period (usually 30-60 days) after practical completion to cover any defects or snagging items.

6. Client Obligations

6.1 Access

The Client must provide:

• Safe and reasonable access to the Property
• Keys or access codes as required
• Access to utilities (water, electricity, gas)
• Parking or loading facilities where possible
• Advance notice of any access restrictions

6.2 Property Condition

The Client must:

• Disclose any known defects or hazardous materials
• Ensure the Property is suitable for the proposed work
• Obtain necessary permissions, consents, or licenses
• Remove or protect valuable items
• Ensure adequate insurance coverage

6.3 Information

The Client must provide accurate and complete information regarding:

• Scope and requirements of the work
• Any planning permissions or building regulation approvals
• Location of utilities and services
• Any relevant property history

6.4 Approvals

Where required, the Client is responsible for obtaining:

• Planning permission
• Building regulation approval
• Listed building consent
• Party wall agreements
• Any other statutory consents

We can assist with applications, but ultimate responsibility remains with the Client.

7. Insurance and Liability

7.1 Our Insurance

We maintain appropriate insurance including:

• Public liability insurance
• Employers’ liability insurance
• Professional indemnity insurance (where applicable)

Copies of insurance certificates are available upon request.

7.2 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim is limited to the value of the Contract or £1,000,000, whichever is lower
• We are not liable for indirect, consequential, or special damages
• We are not liable for loss of profit, business, revenue, or opportunity
• We are not liable for defects caused by normal wear and tear

7.3 Client Insurance

The Client is responsible for maintaining adequate insurance on the Property, including:

• Buildings insurance
• Contents insurance
• Loss of rent insurance (if applicable)

7.4 Exclusions

We are not liable for:

• Pre-existing defects not disclosed to us
• Damage caused by Client negligence or third parties
• Losses arising from Client failure to follow our recommendations
• Defects in Client-supplied materials or equipment
• Hidden defects that could not reasonably be discovered

8. Warranties and Guarantees

8.1 Workmanship Warranty

We warrant that:

• All work will be performed with reasonable skill and care
• Workmanship will be free from defects for a period of 12 months from completion
• We will remedy any defects arising from faulty workmanship within this period

8.2 Materials

Materials supplied by us are subject to manufacturers’ warranties. We will assist in warranty claims but are not responsible for manufacturing defects.

8.3 Exclusions from Warranty

Our warranty does not cover:

• Normal wear and tear
• Misuse or neglect
• Damage by third parties
• Client-supplied materials
• Modifications by others
• Failure to maintain as recommended

8.4 Warranty Claims

To make a warranty claim:

• Notify us in writing within 7 days of discovering the defect
• Provide reasonable access to inspect and remedy
• Allow us a reasonable opportunity to fix the issue

9. Health and Safety

9.1 Our Responsibilities

We will:

• Comply with Health and Safety legislation
• Conduct risk assessments
• Provide method statements where required
• Use appropriate safety equipment and procedures
• Report any safety concerns immediately

9.2 Site Safety

The Client must:

• Ensure the site is safe for our operatives
• Disclose any known hazards (asbestos, structural issues, etc.)
• Keep unauthorized persons away from work areas
• Not interfere with safety measures we implement

10. Changes and Variations

10.1 Change Requests

Any changes to the agreed scope of work must be:

• Requested in writing
• Agreed by both parties
• Accompanied by a variation order specifying cost and time implications

10.2 Our Right to Vary

We reserve the right to vary the specification where:

• Materials become unavailable
• Suitable alternatives are available at similar quality and price
• Required by regulations or building control

We will inform you of any such changes.

11. Cancellation and Termination

11.1 Consumer Rights

If you are a consumer, you have the right to cancel within 14 days of accepting our quote (cooling-off period) unless work has commenced with your agreement.

11.2 Cancellation by Client

You may cancel the Contract by giving written notice. If work has commenced, you will be charged for:

• Work completed to date
• Materials ordered or purchased
• Reasonable costs incurred
• Cancellation fee of 10% of the remaining contract value

11.3 Termination by Us

We may terminate the Contract immediately if:

• You fail to make payment when due
• You breach these Terms materially
• You become insolvent or bankrupt
• Access to the Property is denied
• We discover undisclosed hazardous conditions

11.4 Effect of Termination

Upon termination:

• All outstanding invoices become immediately due
• We will remove our equipment and materials
• We are not liable for incomplete work
• You must pay for work completed and materials supplied

12. Intellectual Property

12.1 Designs and Plans

Any designs, drawings, or plans created by us remain our intellectual property unless otherwise agreed in writing. You may use them solely for the purposes of the Contract.

12.2 Website Content

All content on our website is protected by copyright and may not be reproduced without our permission.

13. Data Protection and Privacy

13.1 Privacy

We process personal data in accordance with our Privacy Policy and UK GDPR. By using our services, you consent to such processing.

13.2 Photographs and Marketing

We may wish to photograph completed work for marketing purposes. We will seek your permission before using any images that identify your property.

14. Complaints and Disputes

14.1 Complaints Procedure

If you are dissatisfied with our services:

1. Contact us in writing detailing your complaint
2. We will acknowledge within 3 working days
3. We will investigate and respond within 14 days
4. If unresolved, we will arrange a meeting to discuss

14.2 Dispute Resolution

In the event of a dispute, the parties agree to:

• First attempt to resolve through good faith negotiation
• Consider mediation or alternative dispute resolution
• Seek arbitration before litigation if mutually agreed

14.3 Governing Law

These Terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.

15. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Acts of God (floods, storms, earthquakes)
• War, terrorism, civil unrest
• Government actions or restrictions
• Strikes or labor disputes
• Pandemics or epidemics
• Failure of utilities or telecommunications
• Fire, explosion, or accidental damage

16. Subcontractors and Third Parties

16.1 Use of Subcontractors

We may use qualified subcontractors to perform specialist work. We remain responsible for their work as if performed by us.

16.2 No Third-Party Rights

These Terms are between you and us. No third party has rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

17. General Provisions

17.1 Notices

All notices must be in writing and sent to the addresses provided in the Contract or to our registered office. Notices are deemed received:

• By hand: on delivery
• By email: on successful transmission
• By post: 2 working days after posting

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

17.3 Waiver

Failure to enforce any right under these Terms does not constitute a waiver of that right.

17.4 Assignment

You may not assign or transfer your rights under the Contract without our written consent. We may assign our rights to another entity.

17.5 Entire Agreement

These Terms, together with our Quote and any written agreements, constitute the entire agreement and supersede all prior discussions or representations.

18. Contact Information

Chelsea Property Services

Trading as: Chelsea Property & Maintenance Limited
Location: London, United Kingdom

Email: [email protected]
Phone: 020 7129 7418
Website: www.chelseapropertyservices.co.uk

Acknowledgement: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.