Last Updated: 9th January 2026
1. Introduction
Chelsea Property Services, trading as Chelsea Property & Maintenance Limited (“we”, “us”, or “our”), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.
We are registered in England and Wales. We are the data controller responsible for your personal information.
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Request a callback or contact us through our website
- Engage our services
- Communicate with us via email, phone, or other means
- Subscribe to our newsletters or marketing communications
This information may include:
- Name and contact details (email address, phone number, postal address)
- Company name and business information
- Number of properties you manage
- Property details and addresses
- Financial information for payment processing
- Any other information you choose to provide
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookie data (see our Cookie Policy)
3. How We Use Your Information
3.1 Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: To provide our services and fulfill our contractual obligations
- Legitimate interests: To improve our services, communicate with you, and grow our business
- Consent: For marketing communications where required
- Legal obligation: To comply with legal and regulatory requirements
3.2 Purposes of Processing
We use your information to:
- Respond to your inquiries and provide requested information
- Deliver renovation and maintenance services
- Process payments and maintain financial records
- Communicate with you about our services
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations and resolve disputes
- Prevent fraud and enhance security
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
4.1 Service Providers
We work with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Email communications and marketing platforms
- Analytics and website optimization
- Customer relationship management (CRM)
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to government requests
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure servers with SSL/TLS encryption
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Secure backup procedures
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Client records: Retained for 7 years after the end of our business relationship (tax and legal requirements)
- Marketing data: Until you unsubscribe or withdraw consent
- Website analytics: Typically 26 months
- Inquiry data: 2 years if no business relationship develops
7. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
- Right of access: Request copies of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request limitation on how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent for processing at any time
- Right to lodge a complaint: Complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for website functionality
- Analytics cookies: To understand how visitors use our site
- Marketing cookies: To deliver relevant advertisements (with consent)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Marketing Communications
With your consent, we may send you marketing communications about our services, special offers, and industry updates. You can:
- Opt-out at any time by clicking “unsubscribe” in our emails
- Update your preferences by contacting us directly
- Choose which types of communications you receive
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
12. International Data Transfers
Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK authorities
- Adequacy decisions recognizing equivalent data protection standards
- Other legally approved transfer mechanisms
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification for material changes (where we have your email address)
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
Data Protection Inquiries
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Chelsea Property Services
Trading as Chelsea Property & Maintenance Limited
London, United Kingdom
Email: [email protected]
Phone: 020 7129 7418
We will respond to your request within one month of receipt.
15. Supervisory Authority
You have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113